Installation Problem

Published on May 21, 2008 By PsionicOne In Technical

Everytime I attempt to install SoaSE it fails.

This is what happens:

I load the disk in I press install, I continue through the installation process. When I get tpo the part where I choose Express Install (or easy, install whatever it is) and press next, it then go's to the next screen. A new window then appears which has a big cross in a red circle (no writing). I then click Ok, it then says: "the installation of Sins of a Solar Empire has failed: "Fatal error during installation". Please check your system setting then try again. I then click finish and it exits the installer and the game isn't installed.

Comments

Annatar11

on May 21, 2008

Do you have the demo installed? If so, uninstall it first. It's known to cause this issue

PsionicOne

on May 23, 2008

I do have the demo installed actually. I will uninstall it and see if it fixes the issue.

if not I'll post here again.

sirtwist2

on May 26, 2008

I had the same problem. I deleted the demo and was able to install the game.

Thanks for the advice!

tunehead88

on Jun 08, 2008

i have also had this same problem. I downloaded the demo and played it with no problems. i have since bought the CD/DVD version of the game and have tried to install the game. i get the same 'error' message with no further info. i deleted the demo and can't find any traces of it on my system anywhere (using the search tool key phrase 'sins of a solar empire'. i am at a loss as to what to do now.

kryo

on Jun 09, 2008

i deleted the demo

You need to actually uninstall it, not just delete the files. Otherwise the registry entries will remain, and those are the problem.

sharkyrockon

on Jun 09, 2008

so how do you uninstall the demo if you've deleted it?

Annatar11

on Jun 09, 2008

You would probably manually have to run regedit and delete the Sins-specific registry keys, that's what's messing with the full version install. As to what those registry keys are, someone who's messed with them should field it

sharkyrockon

on Jun 10, 2008

What are resgisttry keys? Could anyone post a walk through because I am totally clueless to all of this. Thanks!

kryo

on Jun 10, 2008

1) Run 'regedit' from the start menu->run.

2) You'll see an interface that looks like windows explorer. Look at the "tree" view on the left and dig down through the following path: HKEY_LOCAL_MACHINE\Software\Stardock\Drengin.net.

3) Expand the Drengin.net key (folder), you'll see a folder named sins under it. Select the sins folder, and press Delete. Be very careful that you have sins selected and nothing else.

4) That should be it. Once that's gone you should be able to install.

sharkyrockon

on Jun 10, 2008

I got it thanks! (now just to fix the crashes)

tunehead88

on Jun 18, 2008

thanks, sorry for the late response. i ended up just running the demo setup again. i had the option to repair or uninstall, i chose uninstall and it removed everything i couldn't otherwise find. been enjoying the game since! thanks again for everyone's input!

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